Privacy Policy

Who We Are

Nu Wave Laser Clinic is operated by NU WAVE MEDI SPA LTD. We are committed to protecting your privacy and handling your personal data fairly, lawfully and transparently.

What Personal Information We Collect

Information you provide to us

• Full name
• Email address
• Phone number (optional)
• Appointment and booking details
• Treatment and consultation information
• Medical or skin information relevant to treatment suitability and safety
• Before and after treatment photographs, where applicable
• Any information you include when contacting us by form, email or phone

Information collected automatically

• IP address
• Browser type and device information
• Website usage information collected through cookies or similar technologies

How We Use Your Personal Information

• To respond to enquiries submitted through our website
• To contact you about appointments, bookings or treatment-related matters
• To provide aesthetic, laser and beauty treatments safely and effectively
• To maintain treatment records and client history
• To improve our services, website and client experience
• To comply with legal, insurance and regulatory requirements
• To send marketing communications where you have agreed or where permitted by law

Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

• Performance of a contract when we provide treatments, appointments or requested services
• Legitimate interests to manage enquiries, improve our services, maintain records and run our business effectively
• Consent where required, including certain marketing communications and treatment photography
• Legal obligation where we must comply with legal, regulatory, health, safety or insurance requirements

Special Category Data

Some of the information we collect, such as medical history, allergies, skin conditions and treatment photographs, may be classed as special category data under UK data protection law.

We only process this information where it is necessary for safe treatment delivery and where the law allows us to do so, including where you provide explicit consent when required.

Marketing Communications

We may send you updates, offers or promotions relating to our services where you have consented, or where we are legally allowed to do so.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Sharing Your Personal Information

We do not sell your personal data.

We may share your personal information with trusted third parties where necessary, including:

• Appointment booking, CRM or clinic management software providers
• Payment processing providers
• Website hosting, IT support and security providers
• Professional advisers, insurers or legal representatives where necessary
• Regulatory bodies, government authorities or law enforcement where required by law

International Transfers

We generally store your personal information within the United Kingdom or the European Economic Area.

If any service provider processes data outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as approved contractual protections or other lawful transfer mechanisms.

How Long We Keep Your Data

We keep personal information only for as long as necessary for the purposes set out in this Privacy Policy.

• Treatment records may be kept for up to 6 years after your last appointment to meet legal, regulatory and insurance requirements
• General enquiry information may be kept for a shorter period where it does not lead to treatment or ongoing services
• We may keep certain data longer where required by law or where needed to establish, exercise or defend legal claims

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal data in certain circumstances
• Ask us to restrict how we use your data
• Object to certain types of processing
• Withdraw consent at any time where processing is based on consent
• Request transfer of your data in a portable format where applicable

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal data has been handled unlawfully.

Cookies

Our website may use cookies and similar technologies to help the website function properly, improve performance and better understand how visitors use our site.

You can manage cookie preferences through your browser settings. You may also choose to publish a separate Cookies Policy for more detailed information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services or how we process personal data. Any updated version will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us: